FAQ

Q: What is the difference between the Zoe Sage Mama cover and other breastfeeding covers?

A: The ZOESAGE 5 in 1 Mama Cover gives you complete coverage while breastfeeding your baby with no fear of exposing any skin front, back or sides. It’s a multi use cover therefore using it not only as a breastfeeding cover but a capsule or pram cover. Super easy to put on and off with no straps, clips or strings. The ZOESAGE 5 in 1 Mama Cover is also a trolley cover, high chair cover and even an infinity scarf, which again is uncomplicated to use. For storage it folds up small and has no special instructions with any worries of ruining it.

Q: What material is The ZOESAGE 5 in 1 Mama Cover made of?

A:  In the Original range we have used high quality rayon 96% and spandex 4% blend, which is lightweight, soft and breathable. It has a comfortable stretch. The Organic cotton range is a blend of 96% GOTS certified organic cotton and 4% spandex  and is great for the more conscious mama. GOTS certificate no. CU851430GOTS-01.2017. These blends unlike others are safer for your baby as it is a breathable blend and less skin reactive to babies.

Q: How do I care for my Mama Cover?

A: Machine wash on a cold hand wash, and tumble dry on a low or delicate heat. However hang drying is the ultimate way to keep your cover looking newer for longer. Do not clip the cover between the capsule and pram base, as this may cause holes.

Q: What are your return, exchange and warranty policies?

A: Any Product purchased from Zoesage.com.au may be returned or exchanged within 30 days of purchase if new, unworn/unwashed condition and original packaging with no damage to packaging. In cases of workmanship or material defects, which we hope never happen, a replacement will be granted within 30 days of purchase upon review of defect photos. Please email photos and inquiry to hello@zoesage.com.au  Customer will be responsible for shipping charges.

Q: How quickly will my order ship out?

A: We do aim to process orders within 48-72 hours, excluding weekends and public holidays. We ship via Australia Post and a Courier SENDLE and the estimated shipping time is 5-7 business days.  For New Zealand Customers we ship with DHL and this should reach you within 3-5 days of processed date.

Q:  Can I track my order?

A: Yes! We send you your tracking number once your order is processed and you will receive an email.  Exception applies to NursElet® only purchases as they are sent as a large letter- no tracking.

Q: what are your shipping charges?

A: Flat rate shipping of $5 to all Australian addresses. $9 flat rate shipping to all New Zealand addresses.

Q: Do you ship internationally?

A: We target the Australian and New Zealand market at this time and we ship to both of these countries nationwide. If you would like to purchase from anywhere else in the world please email me direct at bianca@zoesage.com.au.

Q: Are there any warning and safety requirements should be aware of using this product?

A: Always use the mama cover for what it is designed for, and NEVER leave your child unattended with the cover. Remove cover from capsule before placing the capsule into a car. Always keep away from a heat source. Avoid clipping the covers fabric into where the capsule and pram base connect, this will create holes in your cover. If you have any Questions or concerns please don’t hesitate to contact us at  hello@zoesage.com.au

Q: I have another Question I don’t see here?

A: Feel free to email us at hello@zoesage.com.au with any of your questions and we would be happy to answer any query you may have.

Zoe Sage is a place to empower mamas with incredible products. A place to ease the transition to motherhood and breastfeeding because, let’s be honest, motherhood is no joke!

© 2018 Zoe Sage.

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